Newsletters

Six Ways to Waste Money on Print/Mail Projects

Sometimes we get so caught up in the minutia that we overlook the obvious. Make any of the mistakes below and the results can be devastating – and expensive! Wasteful Print and Mail Practices: Producing Duplicates Just defining what constitutes a duplicate can be a challenge. The rules will change from job to job depending on the purpose of the documents and the condition of the data. Customers should confer with the document center for guidance. The duplicates can be eliminated or combined with ...

Disaster Recovery is Crucial to Your Business – Learn Why

There are two types of print service providers in the world – those who have experienced a disaster and those who will… Nobody really wants to think about an unpredictable future event that keeps their business from processing work on behalf of their clients. Customers count on their vendors to consistently print and mail critical business documents like bills, statements, or claim forms.An extended outage will likely cause customers harm and could spawn lawsuits, SLA fines, or loss of business. ...

Come Out On Top – The Service Provider Evolution

Service Bureaus Face Transitional Times Print and mail service bureaus find themselves in a transitional time. The marketplace is demanding complex and comprehensive solutions more than ever before. For some, the transition could be a little rough. Moving from traditional services such as direct mail, statement printing, postal processing, merge/purge, and mailing to one that includes channel preference, triggered responses, electronic distribution, mobile, and social media has been difficult.Th ...

A Word to Marketing Services Providers

A number of companies today describe themselves as marketing services providers. In the not-so-distant past, some of these organizations might have been known as commercial printers, letter shops, or service bureaus. But they have changed their focus. The transition isn’t easy. For one thing, being a marketing services provider requires a whole different sales technique; the rate card isn’t so important anymore, and the procurement-oriented contacts these companies have with their customers will ...

Managers – Stay Educated!

Educated Managers Make Better Decisions The document printing and distribution industry is similar to most other businesses today. It is driven by technology and changing fast. Managers that don’t keep up with trends, innovations, and advancements are putting their careers on the line. For a long time it was OK to operate within one’s own shop; managing the day to day issues, getting the work out, and not worrying too much about what was happening on the outside. Not any more. In nearly every fa ...

It's Not Easy Becoming a Marketing Services Provider

A Word to Marketing Service Providers A number of companies today describe themselves as marketing service providers. In the not-so-distant past, some of these organizations might have been known as commercial printers, letter shops, or service bureaus. But they have changed their focus. The transition isn’t easy. For one thing, being a marketing service provider requires a whole different sales technique; the rate card isn’t so important anymore, and the procurement-oriented contacts these comp ...

10 Essential “Going Green” Questions for Document Center Managers

We realize that printing and mailing is a misunderstood industry by some environmentalists. There are ways to be “Green” in this industry and show the world how we use renewable resources responsibly while conducting our business. It is all about Sustainability. The USPS has a number of initiatives in place. Check out this USPS website to get some ideas. The goals and objectives of an environmental initiative can sometimes seem too subjective to allow action to occur. This list gives managers so ...

ADF Essentials for Today's Document Facilities

Implementing ADF Today There are many choices available today that allow an organization to choose the portions of their document operations workflow where additional automation, tracking, and control make the most sense for them. It is no longer necessary to buy a package that does more than you need. This makes it a lot easier to attain a reasonable return on investment. And todays Automated Document Factory (ADF) systems are easily expandable as requirements change. Drivers for ADF Investment ...

Are You the Weakest Link?

Criminals intent on stealing financial and health information that are valuable assets in activities such as insurance fraud, drug trafficking, or identity theft may be thwarted in attempts to hack into banks or insurance company databases. For the most part, large organizations that compile and store that kind of information recognize the risk and are vigilant about protecting the data from unauthorized access. But what about the information used to create insurance documents, hospital bills, f ...

HIPAA Risks for Document Operations

Rolling the Dice with HIPAA Many facilities that produce documents containing personal health information (known as PHI to the regulatory authorities) don’t have a real appreciation for their exposure to fines, penalties, and negative publicity should the data or documents fall into the wrong hands. Document center managers should be aware this data is covered by regulations such as HIPAA and HITECH. The Office of Civil Rights is responsible for enforcement of the privacy laws and they have anno ...

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